FAQ
1. How do I create an account on your website?
To create an account, simply click on the “Sign Up” button at the top right corner of the page. You will be asked to provide your email address, create a password, and fill in basic details such as your name and shipping address. Once your account is created, you can start browsing and shopping!
2. How do I place an order?
To place an order, browse our website and select the products you wish to purchase. Once you’ve found what you want, click on the “Add to Cart” button. When you’re ready to check out, go to your cart, review your items, and click “Proceed to Checkout”. Follow the prompts to enter your shipping information and payment details, and then confirm your order.
3. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Razor Pay and other popular payment gateways. Check the payment options available at checkout for more details.
4. Can I change or cancel my order after it’s been placed?
Orders can only be changed or canceled within a short window after placement. If you wish to modify or cancel your order, please contact our customer service.Once the order has been processed or shipped, it cannot be canceled or changed.
5. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. Provide your order number and photos of the product, and we will arrange for a replacement or a refund as per our return policy.
6. How do I return an item?
To return an item, please visit our Returns & Exchanges page for instructions. Make sure the product is in its original condition and packaging. Fill out the return form and send the item back within the return period stated in our policy. Once we receive the return, we will process a refund or exchange as requested.
7. How can I contact customer support?
You can contact our customer support team through email at info@aindhinai.com, or by calling our helpline at +91 9865181972.
8. Do you have an FSSAI number?
Yes, we have an FSSAI number, and it is 12421028000560.